FAQ

Once the order is confirmed, the address and items can no longer be changed. Write to us as soon as possible at [email protected]: if the order hasn't shipped yet, we'll do everything we can.

Cancellation requests are not guaranteed — orders are prepared quickly, especially during launches. For an exchange, wait to receive your piece, then follow the return procedure.

First check your spam folder and the email address linked to your payment method. If you find nothing, write to us with your full name, delivery address and purchase date — we'll find the order and resend the confirmation.

Write to us at [email protected] with your order number and photos of the piece received. We'll reply within 48 business hours with a solution — replacement or refund.

Orders leave the Paris atelier within 48 business hours. France: 2 to 4 business days, 6 €, free from 120 €. Full details by zone are on the page Shipping & Returns.

Two main causes: an incorrect or incomplete address — check it in your confirmation; the carrier will contact you directly — or failed delivery attempts, in which case the parcel is often dropped at a nearby pickup point.

If the parcel comes back to us because it couldn't be delivered, you'll be notified by email and refunded.

Within the European Union, none. Outside the EU, taxes or customs duties may apply depending on local law — they remain the recipient's responsibility.

You have 30 days from receipt, no questions asked. The piece must be unworn, in its original case. Write to us with your order number: we'll send you the steps to follow within 48 hours. Return costs are your responsibility — choose tracked shipping.

On receipt, the piece is checked at the atelier. The refund is then issued to the original payment method within 14 days. For an exchange, the new piece ships as soon as it's approved — subject to availability, editions being limited.

Yes. Each series is produced in limited quantity: when it's gone, it's gone — until a possible return. That's the principle of the house: capturing a moment.

Almost — and that's a quality. Freshwater pearls are irregular by nature and each jewel is assembled by hand: slight variations exist from one piece to the next. No two are identical — yours is unique.

Showers and fresh water, yes. After the sea or the pool, rinse the piece with clean water and let it dry flat — salt and chlorine are its only real enemies. All our advice is in the Care Guide.

By joining the circle: sign up for the newsletter via Private Access and receive your welcome code, valid on your first piece.

Check that it's copied without spaces, hasn't expired, and is used with the email address it was sent to. One code per order, non-combinable, not valid on an already discounted piece, and it can't be applied to an order already placed.

If the problem persists, write to us with a screenshot: [email protected].