Write to us
No chatbot, no anonymous customer service: the atelier answers, within 24 to 48 business hours.
Orders & shipping
Tracking, changes, returns: write to us with your full name and purchase date. Answers to the most common questions are in the FAQ and on the page Shipping & Returns.
Press & collaborations
Shoots, piece loans, joint projects: same address, with “PRESS” or “COLLAB” in the subject line. We love ideas off the beaten path.
A piece, a question
Unsure about a size, care, a bead? The Care Guide covers the essentials — for everything else, we're here.
“The most beautiful messages we receive tell us where the piece has traveled.” ✳︎